lanbet Privacy Policy

lanbet is a digital platform offering football betting, live casino, and slots games for players in Myanmar. We place great importance on protecting your personal data.

This Privacy Policy explains clearly what information we collect, how we use it, how we store it, and how we protect it when you access and use the lanbet platform.

This policy applies to lanbet's website, mobile usage, customer service interactions, and all services we provide. By using the lanbet platform, you are considered to have agreed to the terms of this policy.

Information You Provide Directly

This includes information you provide when creating an account and logging in to play—

• Full name (including title)
• Date of birth (for age verification 21+)
• Contact information — email address
• Bank account or payment service details (KBZPay, Wave Money, AYA Pay)
• Preferred language and communication preferences

Automatically Collected Information

When you access and use our platform, some technical information is collected automatically—

• IP address and computer/mobile device identifier
• Browser type, OS version
• Pages visited, time spent, and click data
• Gaming activity — bets placed, games played, deposit/withdrawal records
• Session cookies and session storage data

KYC Verification Information

This includes information that may be requested during the KYC (Know Your Customer) process to verify deposits and withdrawals directly and to prevent money laundering—

• National ID card / passport copy
• Proof of address
• Personal photo (if required)

lanbet collects information through the following methods—

Direct Input

This includes information you enter yourself when registering an account, making deposits or withdrawals, and during customer service interactions.

Platform Usage Records

This includes data automatically collected from server log files, cookies, and analytics tools while you browse the website.

Information Received from Third Parties

Payment services (KBZPay, Wave Money, AYA Pay) may send transfer records and verification information. You can read those companies' own policies on their respective websites.

lanbet uses your personal information only for the following purposes—

Account Management

Used to create, verify, and identify your account, maintain secure access, and properly manage your gaming records.

Financial Transactions

Includes the information needed to accurately and efficiently process deposits, withdrawals, and bonus payments.

Customer Service

Used to resolve players' questions, complaints, and technical issues via 24-hour Live Chat and email.

Platform Improvement

Used to study player usage patterns and make decisions to continuously improve the quality of the website, games, and football services.

Fraud Prevention

Data checks are carried out to prevent money laundering, hacking, and gaming-related violations.

Communications and Notifications

Used to send promotional information, latest service updates and account-related notifications. You have the right to opt out of marketing communications.

Cookies are small text files stored in your browser that help you use the platform more smoothly.

Essential Cookies

These cookies are required for session management, login verification and security monitoring, so they cannot be turned off.

Analytics Cookies

These are cookies collected to understand how the platform is used and to improve the website. You can decline them in your browser settings, but some website features may be affected.

Managing Cookies

You can disable or delete cookies through your browser settings. However, please be aware that if you turn off essential cookies, some services may not be fully available.

lanbet will not sell your personal information to third parties. However, it may be shared when necessary in accordance with the following provisions—

Payment Services

Only verification data required to process transfers is sent to payment services such as KBZPay, Wave Money and AYA Pay. These companies operate under their own privacy policies.

Legal Requirements

If disclosure is required by legal provisions, court orders or requests from regulatory authorities, it will be carried out accordingly. This is done solely in compliance with legal requirements.

Technology Services

Technology companies that support platform operations (cloud hosting, cybersecurity) can only access the data needed to perform their specific function, and they are bound by data security agreements.

lanbet will retain collected personal information only for as long as necessary to fulfil its purpose or as required by law—

Account Information

Retained from the time you close your account until the legally required retention period expires. Transaction records and KYC information are kept in accordance with financial regulations.

Gaming Records

Football betting, casino games and slots gaming records are kept for a defined period for dispute resolution and legal requirements.

Customer Service Interaction Records

Records of interactions made through live chat and email are retained for service quality review and policy assessment.

When the retention period ends or when there is no specific legal reason to retain data, it is securely deleted or anonymised and preserved.

lanbet applies the following technical security measures to protect players' personal information—

SSL/TLS Encryption

All data transfers between the platform and your browser are protected with SSL/TLS encryption to prevent interception.

Database Protection

Servers storing player data are protected with strict access controls, firewalls and proactive defence mechanisms.

Access Control

Our staff are granted access to player data on a need-to-know basis. Data access logs are monitored.

Continuous Monitoring

Regular security audits are carried out to check for any security breaches, and any issues found are addressed immediately.

Every player using the lanbet platform has the following rights regarding their personal data—

Right to Access

You can ask what personal data we hold about you and request a copy of it.

Right to Correction

You can request that inaccurate or incomplete personal data be corrected. This can be done directly from your account settings or by contacting customer support.

Right to Deletion

You can request that personal data we no longer need to keep under legal requirements be deleted. Please note that transaction records and data required by law cannot be deleted.

Right to Object

You have the right to object to certain marketing communications or data processing activities. This can be done by contacting us at [email protected].

Right to Data Portability

You can request that the personal data we hold about you be provided in a readable format.

To exercise any of the rights listed above, you can reach us through our 24-hour Live Chat customer support or by emailing [email protected].

lanbet only allows players aged 21 and above to access the platform, so we collect personal data to verify players' dates of birth.

Relation to KYC Verification

Date of birth is verified from a national ID card or passport. If anyone under 21 attempts to access the platform, their account will be immediately suspended and any funds involved will be handled in accordance with applicable laws.

Personal data collected for this verification purpose will never be used for any other purpose.

lanbet may review and update this privacy policy from time to time. When changes are made, the last updated date will be shown on this page and players will be notified by email.

If you continue using the platform after a policy update, you will be considered to have accepted the updated policy. If you do not agree, you may stop using the service and contact customer support to close your account.

The latest version of this policy supersedes all previous versions and is the only version that applies.

If you have any questions about this privacy policy, requests relating to personal data, or complaints, you can contact lanbet customer support—

Live Chat

24-hour Live Chat support is available on the platform in Myanmar language. Questions about personal data will be answered fully and promptly.

Email Contact

For more detailed matters and personal data requests, you can send us an email—

[email protected]

We will respond to your personal data request or complaint promptly upon receipt. For data-related requests, please have your account login details ready so we can verify your identity.