Frequently Asked Questions
lanbet FAQ — Full Answers to Your Questions
All frequently asked questions about deposits, withdrawals, account verification, and traditional games are gathered here in one place.
This page covers frequently asked questions about the deposit and withdrawal process, KYC verification, how to play traditional Myanmar games, and account management for Myanmar players on lanbet. Click the categories below to find the answer to each question. If you can't find what you're looking for here, you can contact our support team directly via 24-hour Live Chat.
Deposits
After logging in, go to the Deposit menu and select Wave Money. Enter the amount shown, then transfer to the Wave Money number provided by lanbet. After the transfer, enter the Transaction ID in the deposit form and submit to confirm. Once the transfer is verified, the funds will reach your account immediately.
Verification of the transfer may take a few minutes. Prepare a screenshot showing the Transaction ID and amount, then contact the support team via 24-hour Live Chat. After checking the records, the support team will help resolve it right away.
For any deposit method on lanbet, the minimum deposit starts at 3,000 Ks. This means the minimum deposit amount for KBZPay, Wave Money, and AYA Pay is each 3,000 Ks. Maximum limits may vary by deposit method, so please check the amount instructions shown when making a deposit.
lanbet supports three payment methods: KBZPay, Wave Money, and AYA Pay. All three suit the needs of Myanmar players, so you can deposit with whichever you prefer. There are also plans to add bank card and local bank transfer options in the future.
lanbet does not charge any additional deposit fees. However, if your KBZPay, Wave Money, or AYA Pay service charges a transfer fee, that is solely the wallet provider's policy and is not related to lanbet.
How to Withdraw
Yes, lanbet's withdrawal service is available 24 hours, 7 days a week, so you can request a withdrawal at midnight or on any holiday. Transfers are completed within 1 hour, though the exact time may vary slightly depending on the wallet provider's processing.
To withdraw bonus funds, you must meet the Wagering Requirement. lanbet's welcome bonus requires a turnover of bonus amount × 25 times. For example — if you receive a 40,000 Ks bonus, you must wager 40,000 × 25 = 1,000,000 Ks before the bonus funds can be withdrawn. You can only request a withdrawal once the wagering is complete.
When withdrawing from lanbet, transfers are only allowed to a wallet registered in the player's own name. Transfers to a third party's wallet are not permitted. This policy is in place to protect the security of funds and to ensure players receive what they are entitled to.
Funds arrive within 1 hour of the request. This applies to accounts that have completed bonus wagering and passed KYC verification. If your transfer is delayed, contact the support team via Live Chat and they will check it right away.
The minimum withdrawal amount at lanbet is 30,000 Ks. Withdrawal requests below this amount cannot be made. Please make sure your account balance exceeds 30,000 Ks and your wagering is complete before requesting a withdrawal.
Account Verification (KYC)
You will be notified of the reason for rejection via email or Live Chat. Common reasons include unclear photos, an expired ID, or a name that does not match your account details. Re-submit your ID photo as directed by the support team — the support team will explain the reason for the rejection.
KYC is typically requested at the time of your first withdrawal. You can deposit and play right away, but account verification must be completed before withdrawing. Completing KYC in advance will prevent any delays when you withdraw.
The purpose of KYC (Know Your Customer) is to confirm that every player is using their own account, and to prevent financial fraud, underage gambling, and illegal money laundering. It works in your favour because it guarantees the security of your funds.
Your personal information is stored on a secure server with SSL encryption and is only accessed when necessary to verify player requests. It will never be shared with third parties. You can read the full details in our Privacy Policy.
Myanmar Traditional Games
3D lottery is a game played with three digits, and results are announced based on official Myanmar announcements. lanbet enters results promptly so players have accurate information at the time of the draw. The support team can explain how to play via Live Chat. lanbet does not provide number predictions or tips.
2D lottery rounds can be played according to the game round announcement schedule. Once results are announced, no additional bets can be placed during the cut-off period. You can pick your two digits through your own careful research — lanbet does not provide tips or advice from number-picking services.
Yes, the lanbet platform works smoothly on Android and iOS phones and tablets through the browser. You can access and play directly through a mobile browser without downloading an app. Playing in a location with a good connection will give you the best experience.
Shan Koe Mee is a traditional Myanmar card game where players draw cards and compete against each other. On lanbet this game is available in Live or Virtual format, and you can read how to play in the Help section on the game page. Our support team can explain anything unclear in Burmese.
Ask the Support Team Directly
If you still have questions not covered in this FAQ, lanbet's 24-hour Myanmar-language Live Chat support team is always ready to help.
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